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At FelineJoy Shop, we take your privacy as seriously as your cat takes their afternoon nap in that perfect sunspot. This policy explains how we collect, use, and protect your information – because trust is just as important to us as that special bond between you and your feline friend.

1. The Cat’s Out of the Bag: What Information We Collect

When you shop with us or browse our website, we may collect:

  • Basic Details: Your name, email address, shipping address, and phone number (so we can deliver those must-have toys and treats)
  • Payment Information: Credit card details processed securely through our payment gateways (we only store what’s necessary, like your cat only stores one favorite toy… temporarily)
  • Browsing Data: Information about how you navigate our site, like which cat beds you pause to admire
  • Communication Records: Emails or messages you send our customer care team (we keep these to provide purr-fect service)

2. How We Use Your Information (No Hairballs Here)

We use your data responsibly to:

  • Process orders and meow-gical deliveries
  • Provide customer support that’s as attentive as your cat at dinner time
  • Improve our products and website experience (because we’re always chasing better, like cats chase laser dots)
  • Send occasional updates or offers (only if you opt-in – we hate spam as much as cats hate baths)
  • Prevent fraud and keep transactions secure

3. Sharing Your Information (We’re Not That Kind of Cat)

We value your trust and only share information when necessary:

  • Service Providers: Trusted partners who help with shipping, payments, or IT services (they’re as reliable as your cat’s 5am wake-up call)
  • Legal Requirements: If required by law (like when your cat demands dinner at 3am – some things can’t be ignored)
  • Business Transfers: In case of mergers or acquisitions (though our commitment to cats remains unchanged)

We never sell your data to third-party marketers.

4. Data Security (More Layers Than a Cat’s Winter Coat)

We protect your information with:

  • SSL encryption on all transactions
  • Regular security audits (more thorough than your cat’s sniff-test of new food)
  • PCI compliance for payment processing
  • Limited employee access to sensitive data

5. Your Rights (You’re the Human, After All)

You can:

  • Access or request a copy of your personal data
  • Correct any inaccurate information (because even cats deserve accurate treat counts)
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of marketing communications (click unsubscribe in any email)
  • Restrict or object to certain data processing

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking (The Tasty Digital Kind)

We use cookies and similar technologies to:

  • Remember your preferences (like your cat remembers where you keep the treats)
  • Analyze site traffic and improve performance
  • Enable shopping cart functionality
  • Show relevant product recommendations

You can manage cookies through your browser settings. Disabling some may affect site functionality.

7. International Data Transfers

As we serve customers worldwide (with some exceptions), data may be transferred internationally. We ensure adequate protections are in place, following applicable laws.

8. Policy Updates

We may update this policy occasionally (less frequently than your cat changes napping spots). The current version will always be posted here with the effective date.

9. Contact Us

For privacy questions or concerns:

Email: [email protected]
Postal: 8 Pavilion Parade, Brighton & Hove, GB CH1A 1RN

Thank you for trusting FelineJoy Shop with your information. Now go enjoy some quality time with your cat – we’ll handle the privacy details so you can focus on the purrs and headbutts.

🐾 The FelineJoy Team