Welcome to our FAQ section, where we’ve compiled answers to all your whisker-twitching questions about shopping with FelineJoy Shop. Whether you’re curious about delivery times or wondering about returns for that toy your cat turned their nose up at, we’ve got you covered!

About Our Products

Q: What types of products do you specialize in?
A: We’re passionate about all things feline! Our carefully curated selection includes everything from anxiety treatments and healthcare products to toys that will make your cat’s tail twitch with excitement (especially our catnip-infused collection). We focus on quality items that promote your cat’s wellbeing, happiness, and natural instincts.
Q: How do I choose the right product for my cat’s needs?
A: Our team of cat enthusiasts is always happy to help! You can email us at [email protected] with details about your feline friend (age, preferences, any special needs) and we’ll suggest paw-fect options. For anxious cats, our calming treatments are particularly popular, while energetic felines love our dangler toys and scratching posts.
Q: Are your products safe for all cats?
A: Absolutely! We carefully select products that meet strict safety standards. However, we always recommend supervising your cat with new toys initially, especially if they’re enthusiastic chewers. For health-related products like supplements or dental care items, consult your vet if your cat has specific health conditions.

Ordering & Account Questions

Q: How do I create an account?
A: Simply start the checkout process and you’ll have the option to create an account. This lets you track orders, save your address for faster checkout next time, and receive exclusive offers (because who doesn’t love treats – for both you and your cat!).
Q: I forgot my password – what should I do?
A: Click on “Forgot password” on the login page and we’ll send you instructions to reset it. If you’re still having trouble, our support team can help (just don’t tell your cat we assisted with something as undignified as a password reset).
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to get them to your feline overlord ASAP! If you need to make changes, email us immediately at [email protected] and we’ll do our best to help, though we can’t guarantee changes once packing has begun.

Payment Options

Q: What payment methods do you accept?
A: We accept all major payment methods to make checkout as smooth as your cat’s coat: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed with industry-standard encryption.
Q: Is it safe to enter my payment details on your site?
A: Completely! We use advanced security measures to protect your information. The only surprises we want are the joyful kind when your cat discovers their new favorite toy (not the scary kind involving payment security).
Q: Why was my payment declined?
A: This is usually due to issues with your bank or card provider. We recommend checking with them first. Sometimes simply trying again works (cats know all about persistence after all!). If problems continue, try a different payment method or contact us for assistance.

Shipping & Delivery

Purr-tinent Shipping Info: We offer two delivery options to suit your needs (and your cat’s patience levels). All orders are packed with care within 1-2 business days by our team of cat lovers!
Q: What are my delivery options?
A: We offer two purr-fect delivery choices:

🚀 Standard Shipping: £12.95 via DHL/FedEx (10-15 days after dispatch)
🎁 Free Shipping: Free on orders over £50 via EMS (15-25 days after dispatch)

Pro tip: Combine multiple items to qualify for free shipping while keeping options open for returns if your cat shows unexpected preferences (as they famously do).
Q: Do you ship worldwide?
A: Yes! We’re proud to serve discerning cat parents globally, with just a few exceptions in parts of Asia and some remote areas. If you’re unsure about your location, just ask!
Q: How can I track my order?
A: You’ll receive tracking information the moment your package leaves our care, so you can monitor its progress and prepare for the grand unboxing ceremony (we all know who really loves cardboard boxes). Check your email or your account on our website for updates.
Q: My package hasn’t arrived yet – what should I do?
A: First, check your tracking information – sometimes packages take unexpected detours (much like cats following a laser pointer). If it’s past the estimated delivery window, contact us at [email protected] and we’ll investigate immediately.

Returns & Exchanges

Q: What’s your return policy?
A: We offer a 15-day return policy from the date of delivery because we understand feline fickleness! Simply contact our team at [email protected] to initiate the process. Items must be unused and in original packaging.
Q: My cat doesn’t like the toy I bought – can I return it?
A: Of course! We know even the most carefully selected toy might be snubbed by your discerning feline. As long as it’s within 15 days of delivery and in resalable condition, we’ll happily process your return.
Q: How long do refunds take?
A: Once we receive your return, we’ll process your refund within 5 business days. The time it takes to appear in your account depends on your payment provider (typically 3-5 additional business days).
Q: Who pays for return shipping?
A: For changed minds, customers are responsible for return shipping costs. However, if there’s an error on our part or the item is faulty, we’ll cover the costs – just contact us first!

Contact & Support

Q: How can I contact FelineJoy Shop?
A: Our cat-loving team is always happy to help! Email us at [email protected] or visit our contact page. We aim to respond within 24 hours (except when distracted by our own feline overlords).
Q: Do you have a physical store?
A: Our headquarters are at 8 Pavilion Parade, Brighton & Hove, but we’re primarily an online shop – this lets us focus on providing the best delivery service to cat lovers everywhere!
Remember: At FelineJoy Shop, we don’t just deliver packages – we deliver happiness, health, and harmony to homes with feline members. Because when your cat is happy, everyone is happy. Now go ahead – shop with confidence knowing we’ve got the details covered, right down to the last catnip-scented bubble wrap (just kidding… unless?).